Refund Policy

1. Use the Original Purchasing Platform

For a purchase billed by Google Play, use Google's refund instructions with the Google Account associated with the transaction. Eligibility and available options depend on the purchase, timing, payment method, location, and applicable law. You can also contact Neyvoi support for purchase assistance and developer review where available.

Check the receipt for the app, date, and order reference. A product description on this website is not a charge or a purchase confirmation. Google Play's refund process applies only to transactions billed through Google Play.

If a purchase is billed by Apple, use Apple's Report a Problem service with the Apple Account used for that transaction. Follow Apple's guidance if you cannot locate the charge or submit a request. Apple determines eligibility under its rules and applicable law.

2. Approved Refunds, Diamonds, and Access

When Google Play, or Apple for a purchase it billed, approves and confirms a refund, we honor the result and adjust the relevant Neyvoi purchase, diamonds, subscription access, or paid feature accordingly. Refunded, reversed, or otherwise invalidated purchases may cause the associated entitlement to be reduced or removed.

An entitlement adjustment is separate from returning money to your payment method. We do not issue a second payment in addition to the marketplace refund. If an approved refund is not reflected correctly in the app, contact support with the approval reference.

Membership diamonds are issued each week and expire at the end of that weekly allocation period. Unused membership diamonds reset and do not carry over. Annual membership is billed yearly, while its diamonds are issued weekly.

One-time diamond packs are available to members only. Purchased pack diamonds do not expire and are not removed merely because membership ends. This balance rule does not promise that every generation feature remains available without membership; applicable access requirements are shown in the app.

An unused balance alone does not guarantee a cash refund, and used access does not remove any remedy required by law. Permanent validity of purchased pack diamonds does not undo their consumption or a valid purchase refund or reversal. A diamond correction and a monetary refund are distinct actions. Diamond validity is separate from the 36-hour generation-content retention limit.

3. Renewal, Cancellation, and Account Deletion

Weekly membership costs US$4.99 per week and issues 400 diamonds each week. Annual membership costs US$34.99 per year and issues 800 diamonds each week. Both memberships renew automatically unless you cancel renewal through the purchasing platform.

Manage or cancel renewal through the Google Account used for a Google Play subscription. If Apple bills a subscription, use that Apple Account's subscription controls instead. Review the renewal date and conditions in the purchasing platform before confirming a change.

Canceling future renewal does not automatically refund an earlier payment. Uninstalling the app or deleting a Neyvoi account does not automatically cancel a marketplace subscription or issue a refund. Use the purchasing platform's subscription controls separately when you want to stop renewal. Membership ending does not expire or clear diamonds from a purchased pack.

Review any unresolved purchase or associated balance before confirming account deletion. Deletion may remove access to that account and its paid features. Contact support if you need help with a pending purchase or balance; mandatory consumer rights remain unaffected.

4. Fair Handling and Consumer Rights

Refund requests are reviewed according to the disclosed purchase conditions, the original marketplace's rules, and applicable law. This policy does not shorten a mandatory refund or cancellation right, or exclude a warranty or remedy that cannot lawfully be excluded.

We may investigate suspected duplicate claims, unauthorized transactions, payment manipulation, or fraud and take action permitted by law and platform rules. That review does not override a valid marketplace refund decision or legally required remedy.

5. Missing Access, Failed Requests, and Timing

We investigate the relevant purchase and usage records to determine the appropriate correction. We do not promise automatic refunds or diamond returns for every failure, delay, or output you dislike. Applicable consumer rights remain unaffected.

For a duplicate or unfamiliar charge, check the original marketplace's purchase history, including authorized family purchases, and report suspected unauthorized charges through that platform or the payment provider. Never send passwords, verification codes, full card numbers, or unrelated personal information to support.

A request, approval, entitlement update, and the return of funds are different stages. Timing depends on the marketplace, payment processing, the bank, and verification needed. We cannot guarantee a decision or bank posting date.

• For purchase questions, provide the order reference if available, approximate date, account identifier, and a concise explanation.
• For a failed generation after a deduction, include its creation or task reference and approximate time.
• For an approved refund not reflected in the app, include the confirmation reference.

6. Contact and Policy Updates

Contact support@neyvoi.com for purchase assistance. Neyvoi is operated by VARIETY PALACE ( SMC-PRIVATE ) LIMITED, using the public developer name Variety Palace SMC.

We may update this policy when available purchase options or applicable requirements change. The date above identifies the current version. Any material purchase conditions will be presented before you authorize a transaction.