Terms of Service

1. Services

Neyvoi is being built for image-to-video creation, video templates, text-to-video generation, and AI image creation, with the inputs, instructions, previews, and export controls available for each supported feature. Account and support services will accompany those tools; any paid options will be disclosed in the app and at Google Play checkout.

Specific products, app marketplace listings, subscriptions, beta programs, promotions, or business engagements may include additional terms presented at the point of purchase or use. If additional terms conflict with these Terms, the additional terms control for that specific feature or engagement.

Features, availability, output duration, resolution, processing time, diamond use, and quality may vary by platform, device, region, model availability, and technical conditions.

Neyvoi is in development, with Google Play availability coming soon and no public store link yet. This website provides product and support information; it does not accept user images, run generation, take payments, or collect waitlist registrations.

2. Eligibility and Responsible Use

You may use the Services only if you can enter a binding agreement and if your use complies with all laws that apply to you.

• Use the Services only for lawful, authorized, and responsible purposes
• Comply with privacy, intellectual-property, export, sanctions, consumer-protection, and app marketplace rules that apply to your use
• Do not use the Services in a way that harms, defrauds, misleads, threatens, exploits, or abuses any person or organization
• Do not submit images, prompts, likenesses, trademarks, or reference materials that you do not have the rights and permissions to provide

3. Accounts and Security

We may refuse registration, reclaim usernames, suspend credentials, or restrict access where security, legal, operational, billing, or abuse-prevention reasons require it.

The released Neyvoi app will provide a self-service account deletion option in Personal Settings. Follow the notice and confirmation steps, or contact support if you cannot access the app.

• Provide accurate, current, and complete registration, account, and billing information
• Keep login credentials confidential and promptly notify us of suspected unauthorized access
• Remain responsible for activity you authorize through your account, device, or app session
• Do not transfer your account without our prior written permission

4. Intellectual Property Rights

The Services, including software, interfaces, designs, text, graphics, logos, icons, trademarks, documentation, workflows, APIs, and other materials, are owned by Neyvoi, the developer, or our licensors and are protected by intellectual-property and unfair-competition laws.

We grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services for their intended purpose and in accordance with these Terms.

Except where these Terms or law expressly allow it, you may not copy, reproduce, modify, translate, distribute, sell, lease, sublicense, publicly display, or exploit any portion of the Services.

5. User Content and AI Outputs

User Content means images, prompts or instructions used in supported features, generated images and videos, feedback, support attachments, messages, and other material you submit or create through the Services.

• You retain ownership of rights you already have in your User Content, subject to the licenses and rights granted in these Terms
• You represent that you have all rights, permissions, and authority required to submit, process, and use User Content
• You are responsible for User Content and for ensuring it does not violate law, third-party rights, marketplace rules, or these Terms
• We may remove or restrict User Content that appears unlawful, harmful, infringing, abusive, unsafe, or inconsistent with these Terms
• AI-generated outputs may be inaccurate, incomplete, visually inconsistent, unexpected, similar to third-party content, or unsuitable for your intended use; you are responsible for reviewing outputs before relying on them

6. Content License and Feedback

When you submit User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, transmit, display, adapt, and use that content solely as reasonably necessary to provide, secure, support, improve, and operate the Services, fulfill your requests, enforce these Terms, and comply with law.

This license does not allow us to use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.

Feedback, suggestions, or ideas you provide may be used by us without obligation to you, provided we do not disclose your confidential information in doing so.

7. Prohibited Activities

• Scrape, harvest, or systematically extract data from the Services without written permission
• Reverse engineer, decompile, disassemble, or attempt to derive source code, model weights, non-public APIs, or internal system behavior except where law permits
• Bypass, disable, or interfere with security, authentication, rate limits, usage restrictions, diamond controls, entitlement checks, or access controls
• Upload malware, spyware, harmful code, or content designed to disrupt systems or exfiltrate data
• Use the Services to harass, threaten, impersonate, defame, discriminate, exploit, or harm anyone
• Create or distribute non-consensual intimate content, sexual content involving minors, exploitative content, unlawful harassment, harmful deception, fraud, scams, phishing, or spam
• Generate content that violates privacy, publicity, intellectual-property, consumer-protection, app marketplace, or platform policies
• Overload infrastructure, perform unauthorized testing, interfere with availability, resell unauthorized access, or disrupt another user's access
• Use outputs or the Services to build a competing product where prohibited by law, contract, or applicable product terms

8. Mobile Application License

If you access the Services through a mobile application, we grant you a limited, revocable, non-exclusive, non-transferable license to install and use the app on devices you own or control, solely in accordance with these Terms and any app marketplace rules.

You may not copy, modify, distribute, sell, rent, lease, make the app available over a network for multiple-device use, remove proprietary notices, or use the app for unauthorized purposes.

App marketplace providers may be third-party beneficiaries of this section where their terms require it.

9. Memberships, Diamond Packs, and Billing

Weekly membership costs US$4.99 per week and issues 400 diamonds each week. Annual membership costs US$34.99 per year and issues 800 diamonds each week. Both memberships renew automatically unless you cancel renewal through the purchasing platform.

Membership diamonds are issued each week and expire at the end of that weekly allocation period. Unused membership diamonds reset and do not carry over. Annual membership is billed yearly, while its diamonds are issued weekly.

Members can buy one-time diamond packs: 200 diamonds for US$2.99; 900 diamonds for US$12.99; 4,000 diamonds for US$39.99; 14,000 diamonds for US$109.99. These packs are separate purchases and do not automatically renew.

One-time diamond packs are available to members only. Purchased pack diamonds do not expire and are not removed merely because membership ends. This balance rule does not promise that every generation feature remains available without membership; applicable access requirements are shown in the app.

The displayed prices are in US dollars. Review the final amount, currency, taxes, included access, billing period, and renewal or cancellation conditions in the app and at the purchasing platform's checkout before confirming. The pricing page is informational; this website does not collect payments.

Refund eligibility follows the purchasing channel's rules, the transaction's disclosed conditions, and applicable consumer law. We honor valid refunds approved by Google Play; an unused balance alone does not guarantee a cash refund, and using a feature does not remove a legally required remedy.

The platform that bills a purchase also provides the applicable payment, renewal, cancellation, tax, and refund process. If a purchase is billed by Apple, its platform rules and refund decisions apply to that transaction. Use the account and billing channel shown on your receipt.

Diamonds used for an eligible generation are consumed according to the amount shown for that request. A confirmed refund, reversal, chargeback, or invalid purchase may require an adjustment to the corresponding balance or paid entitlement. Permanent validity of purchased pack diamonds does not reverse their use or a valid transaction adjustment, and does not extend generation-media retention.

To stop automatic membership renewal, cancel it through the marketplace account that billed the subscription. Canceling renewal, requesting a refund, deleting an account, and uninstalling the app are separate actions. Account deletion or app removal does not automatically cancel a marketplace subscription or issue a refund. Purchased pack diamonds are not removed merely because membership ends.

If paid access or a diamond balance appears incorrect, contact support with an order or creation reference. We investigate the relevant records to determine the appropriate correction; we do not promise automatic refunds or diamond returns for every delay, failed request, or output you dislike. Restoration depends on the item and platform; a consumed item is not necessarily restored as a new purchase.

10. Third-Party Services

The Services may link to or use third-party websites, app marketplaces, hosting or network services, non-AI operational APIs, analytics or diagnostics tools, payment processors, and communication services for ordinary operations. Neyvoi self-hosts its generation models and does not send generation inputs, outputs, or related context to third-party AI services.

We do not control third-party services and are not responsible for their content, availability, security, policies, decisions, or practices. Your use of third-party services is at your own risk and may be governed by separate terms.

11. Privacy, Confidentiality, and AI Training

Our Privacy Policy explains how we collect, use, share, and protect personal information and is incorporated into these Terms by reference.

Generation is performed by self-hosted models on servers operated by us, using a network connection from the app. Prompts, input images, and generated images and videos are deleted from Neyvoi-operated generation servers no later than 36 hours after creation. Export outputs you wish to keep before their availability window ends.

The generation-content limit is separate from necessary retention of limited account, billing, security, support, backup, dispute, and legal records. A purchase, diamond balance, or subscription does not extend media storage. None of those retained user records is used to train any AI model.

• We treat customer information and User Content according to these Terms, our Privacy Policy, and applicable law
• We use reasonable safeguards designed to protect information, including access controls and encryption where appropriate
• We do not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models
• We do not perform facial recognition, extract facial-geometry data, create biometric identifiers, or use a face to identify a person
• We may use aggregated, anonymized, or de-identified information for analytics, reliability, security, abuse prevention, and product improvement

12. Account Closure and Deletion

You may stop using the Services at any time. To delete your account, open Personal Settings, choose account deletion, read the notice, and complete confirmation. Email support if you cannot access the app.

Confirmed account deletion removes account personal information and associated creative content from active systems, subject to limited lawful retention for billing, accounting, marketplace records, fraud prevention, security, support, disputes, backups, or compliance. Active deletion and expiry of restricted backups may occur at different times.

Account closure removes access to that account and can affect any associated paid access or balance. Review unresolved purchases before confirming. Deletion does not automatically refund a purchase or cancel a marketplace subscription. Mandatory consumer rights remain unaffected.

13. Suspension and Termination

We may suspend, limit, or terminate your access if we reasonably believe you breached these Terms, created a security or legal risk, infringed rights, failed to pay fees, abused the Services, or if law or platform rules require us to act.

Termination may result in loss of access to accounts, diamonds, subscriptions, projects, outputs, and other data, subject to applicable law and marketplace rules.

Ordinary membership expiry or renewal cancellation does not invalidate diamonds from a purchased pack. Those diamonds remain valid without time-based expiry, subject to their use and valid purchase adjustments.

After termination, your right to use the Services ends immediately, but provisions that by their nature should survive will continue to apply.

14. Service Modifications and Availability

We may update, modify, suspend, discontinue, or limit any part of the Services at any time, with or without notice, unless notice is required by law or a separate agreement.

We do not guarantee that the Services will always be available, uninterrupted, error-free, secure, or compatible with every device, operating system, browser, app store, network, marketplace, or integration.

15. Disclaimers

The Services are provided as-is and as-available without warranties of any kind, whether express, implied, statutory, or otherwise, to the fullest extent permitted by law.

We disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, security, availability, and uninterrupted operation.

AI outputs may contain errors, omissions, or unexpected results. Review generated content before use. The service does not provide professional legal, medical, financial, or other regulated advice.

16. Limitation of Liability

To the fullest extent permitted by law, Neyvoi's operator, contractors, licensors, service providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages arising from or related to the Services.

The extent of any responsibility depends on the circumstances, applicable law, and the rights that cannot be excluded by agreement. No statement here removes a remedy required for a defective or misdescribed paid service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify Neyvoi's operator, contractors, licensors, service providers, and representatives from claims, losses, liabilities, damages, judgments, penalties, costs, and expenses, including reasonable legal fees, arising from your User Content, your use of the Services, your breach of these Terms, or your violation of law or third-party rights.

18. Governing Law and Disputes

Rights and disputes are subject to applicable law and the jurisdiction rules that apply to the operator, user, and transaction. Mandatory consumer protections in your location remain unaffected.

Contact support with the relevant facts so we can try to resolve a concern. This does not prevent access to a court, regulator, Google Play complaint process, or other remedy available under applicable law, and these Terms do not impose mandatory arbitration.

19. Export Compliance and Sanctions

You may not use, export, re-export, transfer, or access the Services in violation of applicable export-control, sanctions, anti-terrorism, or trade-compliance laws.

You represent that you are not located in, under the control of, or a resident of a restricted jurisdiction and that you are not listed on any applicable sanctions or prohibited-party list.

20. Electronic Communications and Signatures

By using the Services, visiting our website, contacting us by email, submitting forms, or completing digital workflows, you consent to receive communications from us electronically.

Electronic notices and records may be used for service communications to the extent permitted by applicable law. This does not waive a requirement for another form of notice where the law requires it.

21. Consumer and Regional Rights

If you reside in a jurisdiction that grants non-waivable consumer, privacy, platform, cancellation, warranty, or digital-service rights, nothing in these Terms limits those rights to the extent such limitation is prohibited by law.

Some Services may be distributed through app stores or platforms that provide additional consumer rights, refund routes, subscription cancellation tools, or dispute options.

22. Miscellaneous

These Terms, together with the Privacy Policy, AI Data Privacy notice, Refund Policy, Account Deletion page, and any applicable supplemental terms, form the entire agreement between you and us regarding the Services.

If any provision is found invalid, unlawful, or unenforceable, the remaining provisions remain in full force and effect.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

You may not assign or transfer your rights or obligations under these Terms without our prior written permission. Any transfer of our rights or obligations in connection with a lawful transfer of the service remains subject to applicable law and required notice, and must not remove your mandatory rights.

23. Contact Information

• Website: https://www.neyvoi.com
• Support email: support@neyvoi.com
• Developer name: Variety Palace SMC
• Operator: VARIETY PALACE ( SMC-PRIVATE ) LIMITED
• Address: Varieity Palace Shop 38, Raja Bazar R, Islamabad - 44000, Pakistan (PK)

24. Acknowledgement

By accessing or using the Services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them.